Product and Customer Support
Service Offerings, Product Document and Manuals, Contact Information, and Individualized Support.
Service Offerings
VapoCare™
With HVT® 2.0 VapoCare™, your investment is protected with comprehensive service and software upgrades for up to 5 years.*
- All-inclusive service provided by Vapotherm trained service technicians.
- Includes annual software upgrades that enable future innovations at no additional cost.
- Expedited service turn-around times.
- Predictable, low service costs for the duration of your plan.
- Flexible purchasing options – pay up front or billed annually
*See VapoCare Service Plan Agreement for additional details.
*Coverage excludes intentional damages.
Service Tools
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and Manuals
Vapotherm Returned
Goods Policy
Vapotherm Terms
and Conditions
We’re Here to Help
Customer Service
100 Domain Drive
Exeter, NH 03833
+1 (866) 410-9986
Technical Support
100 Domain Drive
Exeter, NH 03833
+1 (855) 557-8276
International Support
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Vapotherm
International Distributors
Individualized Support
Submit the Customer Support Form below, and our team will respond to your inquiry as soon as possible.

For EU Customers Only. For more information on our take back program, please email us at [email protected]

For California Residents Only. For more information visit www.P65Warnings.ca.gov.
CAUTION: US Federal law restricts this device to sale by or on the order of a physician. Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at https://vapotherm.com/resources/support/precision-flow-reference/. For spontaneously breathing patients. High Velocity Therapy (HVT) does not provide total ventilatory requirements of the patient. It is not a ventilator. Decisions surrounding patient care depend on the physician’s professional judgment in consideration of all available information for the individual case, including escalation of care depending on patient condition.