Product and Customer Support

Service Offerings, Product Document and Manuals, Contact Information, and Individualized Support.

Service Offerings

VapoCare™

With HVT® 2.0 VapoCare™, your investment is protected with comprehensive service and software upgrades for up to 5 years.*

  • All-inclusive service provided by Vapotherm trained service technicians.
  • Includes annual software upgrades that enable future innovations at no additional cost.
  • Expedited service turn-around times.
  • Predictable, low service costs for the duration of your plan.
  • Flexible purchasing options – pay up front or billed annually

*See VapoCare Service Plan Agreement for additional details.
*Coverage excludes intentional damages.

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Service Tools

View All Documents
and Manuals

Product Manuals

Vapotherm Returned
Goods Policy

Return Policy

Vapotherm Terms
and Conditions

Terms & Conditions

We’re Here to Help

Customer Service

100 Domain Drive
Exeter, NH 03833
+1 (866) 410-9986

Technical Support

100 Domain Drive
Exeter, NH 03833
+1 (855) 557-8276

International Support

Find Your
Vapotherm
International Distributors

Individualized Support

Submit the Customer Support Form below, and our team will respond to your inquiry as soon as possible.

Earn European Recycling Network Partnership

For EU Customers Only. For more information on our take back program, please email us at [email protected]

For California Residents Only. For more information visit www.P65Warnings.ca.gov.

CAUTION: US Federal law restricts this device to sale by or on the order of a physician. Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at https://vapotherm.com/resources/support/precision-flow-reference/. For spontaneously breathing patients. High Velocity Therapy (HVT) does not provide total ventilatory requirements of the patient. It is not a ventilator. Decisions surrounding patient care depend on the physician’s professional judgment in consideration of all available information for the individual case, including escalation of care depending on patient condition.